Privacy Policy

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Cleaning Collective CLT LLC ("we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes. All text messaging originator opt-in data is kept strictly confidential and is used solely to provide our direct services to you.

1. Information We Collect

We collect the following types of information to provide and improve our services:

Personal Information: Name, email address, phone number, and physical address.

Payment & Transaction Data: Payment information collected securely when you make a purchase or request a quote.

Consent Records: Timestamped opt-in records for all communication channels (SMS, email, etc.).

Non-Personal Information: IP address, browser type, device information, website usage patterns, and cookies.

Customer Communications: Records of inquiries, service requests, appointment details, and service history.

2. How We Use Your Information

We use your collected data to:

Provide, maintain, and improve our services.

Process transactions and secure payments.

Communicate with you regarding inquiries, appointments, and updates.

Ensure website security, functionality, and fraud prevention.

Maintain accurate records of your communication preferences and consent.

3. SMS Messaging & Compliance (Text Message Terms)

By opting into our SMS messaging services, you agree to receive text messages from Cleaning Collective CLT LLC related to your requests, including appointment reminders, customer support updates, and service notifications.

Opt-In & Consent: You will only receive messages if you have explicitly provided consent. We maintain strict, timestamped records of all opt-in actions. We comply fully with the Telephone Consumer Protection Act (TCPA) and carrier guidelines.

Opt-Out Instructions: You can cancel SMS notifications at any time by replying STOP. You will receive a final confirmation text message, and no further messages will be sent unless you explicitly re-opt in.

Help & Support: Reply HELP at any time for assistance, or contact us directly at [email protected].

Frequency & Charges: Message frequency varies based on your interactions with our business. Standard message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

SMS Data Protection Statement: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted strictly to fulfill our services. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information. We only share information with:

Service Providers: Third-party vendors who assist in our business operations (e.g., payment processors, appointment schedulers, and SMS aggregators/delivery providers). These providers are contractually obligated to maintain strict confidentiality and security.

Legal Compliance: We may disclose information if required by law, court order, or valid law enforcement requests.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your data remains protected under the terms of this privacy policy.

5. Data Security

We implement robust commercial security measures to safeguard your personal data:

Encryption of sensitive data both in transit and at rest.

Strict secure access controls and multi-factor authentication protocols.

Regular security assessments, updates, and employee training on data protection.

Established breach notification protocols in accordance with applicable laws.

Note: While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies & Tracking Technologies

We use cookies to analyze site traffic, remember your preferences, and improve your overall website experience. You can control or disable cookies through your browser settings, though doing so may limit your ability to use certain features on our website.

7. Your Rights & Choices

Depending on your location, you have the right to:

Access, update, or request the deletion of your personal information.

Opt-out of marketing emails by clicking the "unsubscribe" link.

Opt-out of text messages at any time by replying STOP.

Withdraw your consent for future communications at any time.

To exercise any of these rights, please contact us using the information provided in Section 10.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their independent privacy practices and highly encourage you to review their specific policies.

9. Changes to This Privacy Policy

We may update this policy periodically to reflect operational, legal, or regulatory changes. The latest version will always be posted on our website with an updated effective date.

10. Contact Us

If you have any questions about this Privacy Policy, your rights, or how your data is handled, please reach out to us:

Business Name: Cleaning Collective CLT LLC

Phone: 980 277 3627

Email: [email protected]

Website: cleaningcollectiveclt.com

By using our website and opting into our services, you acknowledge and consent to the terms outlined in this Privacy Policy.